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Returns Policy

RETURN POLICY

Last updated January 16, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All UK returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. We cannot accept returns from outside of the UK.

RETURN PROCESS

To return an item, please email customer service at info@pilothub.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

PilotHub Returns
RMA #
Unit 6 Shaw Lane Ind Estate
Shaw Lane
Bromsgrove, Worcestershire B60 4ED
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we can not be held liable for missing packages.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) working days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
●     Any Virtual Items or Serial Codes
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
info@pilothub.co.uk